📋 Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.
• It must also be in the original packaging.

 

Required Documentation

• To complete your return, we require a receipt or proof of purchase.

🛑 Important Note: Please do not send your purchase back to the manufacturer.

 

💰 Refunds

Processing Your Return

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
2. We will also notify you of the approval or rejection of your refund.

 

Approval and Credit

• If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

 

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at {uglstick@gmail.com}.

 

📦 Shipping Returns

Return Address

To return your product, you should mail your product to:

{kindly send us the mail at uglstick@gmail.com, we will share the physical address with you to return the product}

Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Delivery Time & Insurance

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
• We don’t guarantee that we will receive your returned item.

 

❓ Need Help?

Contact us at {uglstick@gmail.com} for questions related to refunds and returns.